Cancellation and refunds

Last updated 31 October 2026

Free trial

Subscriptions start with a 14-day free trial. Cancel before it ends and you aren't charged.

Cancelling

Administrators can cancel at any time from the console's Billing page (Manage billing), or from the link in a license's Stripe receipt. The subscription stays active until the end of the period already paid for and then stops; nothing more is charged.

Refunds

Fees for a period that has started aren't refunded, except where the law requires it. If you were charged by mistake (for example, twice, or after you cancelled), write to support@tbdl.app within 60 days and we'll refund it in full.

Devices and billing

You're billed for the devices in your organization, adjusted as you add or remove them, with prorated charges or credits on your next invoice. Removing a device lowers the next bill.

After cancelling

Your organization and its devices keep working within the free allowance of 3 devices; devices beyond it stay connected, but new ones can't join until you subscribe again.